FAQs

  • Corveen Interactions takes honor and pride in sticking true to their commitment to do right by their clients, service partners, agents, and customer.

    We empower agents to teach their fullest potential. Not just for our company, our clients, or our customers but for themselves. We believe true success starts with alignment: when every team member shares the same mission, goals, values, and vision as our Founder and CEO.

    Our commitment is to build a culture where everyone feels proud to represent Corveen and looks forward to every shift, no matter how challenging the last one may have been.

  • The payment structure is simple as a $46.50 administrative fee or 15% of net pay + $6.50 per pay period via Direct Deposit. (Whichever is Smaller)

    This includes goes to marketing, publishing, legal compliance, & payroll fees.

    Our Service Partner takes a 5% take on all Gross Pay earnings prior to our administrative fee.

    Real World Example:

    Agent Earns $650 in Gross

    Service Partner takes $32.50 (5%)

    Corveen’s Fees $46.50

    Agent Net: $571

    • USB Hardwired Headset with phone-quality audio required.

    • MUST maintain the most recent version of Windows 11 (Fully patched with no pending updates)

    • Dual Monitors are Strongly Recommended. Each monitor should be 22-inches or larger.

    • This link takes you to our service partner page detailing the complete System and Equipment Policy.

  • The onboarding process is very straight forward. Once an application is received, an email invite is sent out to schedule a brief 10-15 minute phone interview to discuss the position, expectations, and responsibilities in detail. This provides a great opportunity for the applicant to ask any questions or concerns regarding the onboarding process.

    Once the call concludes, the recruitment team will review the application move forward. The following steps include a $30 dollar background check to the service partner platform. The Background check is good for Thirty-Six months. Specific clients on the platform also require a Drug Test, which is good for Six months The applicant will also receive an email with detailed steps to set up an account on the service platform, where an assessment will take place.

    The assessment will cover topics such as, A computer scan to ensure computer/desktop/laptop meets the necessary requirements of the clients and personal assessment questions to determine the skill level of each applicant

  • The pay period is Bi-Weekly with twenty-six (26) total pay periods during the fiscal year via Direct Deposit

  • There is no prior experience required. Although, higher paying client opportunities become available based on the more experience the applicant has.

    Those with a proven record of exceptional customer service will also carry the opportunity to be promoted to a role similarly to a “Quality Assurance Coach.”

    As an independent contractor, you’ll have the flexibility to choose from available client programs. Pay rates and client availability may vary over time.

  • The biggest question many have when applying online is regarding paid training. Our service partner does offer that! Each applicant carries the opportunity to begin earning money from the beginning of training for any client of their choosing.

    Members of our recruitment team strive to do their best to answer any questions our agents have.

    A core value of ours’ is having a people-first environment where speak up culture is encouraged and all members of staff are able to address any concerns.

    While the agent is completely onboarded, majority of the interactions will be regarding “tips & tricks” to becoming a higher value agent providing exceptional service and any training moments or redevelopment discussions as needed.

  • We measure both closely,

    For Quality:

    We look at Call accuracy, Customer Satisfaction, Tone, and resolution rate. We perform Call Audits to ensure were achieving our Quality Assurance Metrics. WE look over Percentage of issues resolves on the first interaction, and we take advantage of Customer survey results via post-call or post-chat

    For Compliance:

    We follow a 95% adherence target for Attendance and Punctuality, We take Data protection Compliance seriously, as well as SOW compliance for ensure Statements of Work contracts are 100% compliant.

    Continued non-compliance or repeated policy violation may result in deactivation from client programs.