Current Client Opportunities Available!

Title: Inbound Collection & Sales Agent

This is a Paid Training Opportunity.

The pay scale for this available client ranges from $7.64 an hour to $11.50 an hour.

Key Responsibilities:

• Review, Analyze, and respond to customer billing inquiries.

• Upsell eligible customers’ home warranty solutions.

• Processing payment deferrals and installment plans.

• Attempt to save customers who may be moving, unhappy with the plan or current rate.

• Quickly identify customer needs in the first few minutes of the call to offer the appropriate plan.

• Accurately enroll the customer in the correct plan.

• Strive to resolve the customer issues on the first call.

• Demonstrate knowledge of TXU Energy processes and policies.

• Build trust and rapport with the TXU customer through clear, respectful interaction.

• Always strive to ensure that overall customer satisfaction remains high, while resolving issues.

• Understand 'client call flow' and Texas Utility regulation.

• Ensure no Public Utilities Commission Complaints are filed.

• Ensure that no TXU customer has a Lights Turned Out In Error (LOIE) situation.

Opportunities to complete weekly certification courses to maintain knowledge in client products and services are available.

(This amount will vary depending on the incentives provided by the client.)

Drug Screening will be required following the submission of a Background Check. Please be sure to pay attention to SPAM and/or Junk Mailboxes in case email is sent there.

The drug test will be valid for 6 months and the Background check is valid for 36 months.

A PC meeting the System & Equipment requirements will be required.

Conduct Inbound Customer Service to clients and customers of First Citizens Bank!

Pay Scale: $7.64 - $14 per hour

(This amount will vary depending on the incentives provided by the client.)

Opportunities to complete weekly certification courses to maintain knowledge in client products and services are available.

Overall Intervals Available:

• Monday - Friday

  • 8:00 a.m. - 9:00 p.m. ET

• Saturday and Sunday

  • 8:00 a.m. - 8:00 p.m. ET

• All Holidays

  • 8:00 a.m. - 6:00 p.m. ET

• Special Servicing Requirements

  • 5 Hours (10 Intervals) are required on Mondays and/ r Fridays

Key Responsibilities:

• Serve as an initial point of contact on banking inquiries and concerns.

• Provide support for existing and prospective clients via inbound telephone calls.

• Resolve concerns on retail, commercial, and online banking as well as bankcard, fraud, forgery, ID theft, policy, and procedural questions.

• Identify cross-sell opportunities and make referrals as appropriate

• Provide accurate, confidential client service through bankcards, business online banking, or general servicing, or general servicing knowledge.

Additional Client Technology Standards:

• “POTS” (Plain Old Telephone) line (hard-wired to wall outlet)

• Cable telephony (connected directly from router/modem device)

• Digital Service (connected directly from Router/Modem device)

• VoIP through a physical hard phone, i.e., a tangible device that shits on desktop

• Hardwired Telephone and headset/or a keypad/headset,

  • AGPTek or Plantronics

• Dual monitors are strongly recommended

• MUST maintain the most recent version of Windows 11 (fully patched with no pending updates)

• An Apple or Android cell phone is required for secondary code verification.

Drug Screening will be required following the submission of a Background Check. Please be sure to pay attention to SPAM and/or Junk Mailboxes in case email is sent there.

The drug test will be valid for 6 months and the Background check is valid for 36 months.

A PC meeting the System & Equipment requirements will be required.

Conduct Inbound Customer Care for WEC Energy Group. Bilingual Spanish is Required.

Pay Scale: $7.64 - $17 per hour

(This amount will vary depending on the number of “intervals” provided by the client.)

Opportunities to complete weekly certification courses to maintain knowledge in client products and services are available.

Overall Intervals Available:

• Intervals are available 24/7

Most Intervals Available:

• Monday - Friday

  • 8:00 a.m. - 8:00 p.m. ET

• Saturday

  • 8:00 a.m. - 4:00 p.m. ET

• Special Servicing Requirements

  • 4 Hours (8 Intervals) are required on Mondays

Stand Out Traits:

• Have the ability to make a great first impression by being empathetic, and have a “CAN HELP ATTITUDE”

• Have active listening and problem-solving skills

• Ability to make the customer feel valued

• Ability to communicate effectively, clearly, and professionally

Key Responsibilities:

• Review, analyze, and respond to customer billing inquiries

• Resole customer issues, or questions

• Processing payment deferrals and installment plans

• Attempt to save customers who may be moving, unhappy with the plan, or current rate

• Quickly identify customer needs in the first few minutes of the call to offer the appropriate plan

• Accurately enroll the customer in the correct plan

• Strive to resolve the customer issues on the first call

• Demonstrate knowledge of WEC Energy customer through clear, respectful interaction

• Always strive to ensure that overall customer satisfaction remains high while resolving issues

• Understand ‘client call flow’ and regulations

• Ensure no Public Utilities Commission Complaints are filed

Additional Client Technology Standards:

• A USB VoIP Headset is required in certification and while servicing.

• Dual monitors are required

• Minimum 8 GB RAM required

• MUST maintain the most recent version of Windows 11 (fully patched with no pending updates)

• An Apple or Android cell phone is required for secondary code verification.

Following the Submission of an Application, a Background Check and/or Drug Screening will be required. Please be sure to pay attention to SPAM and/or Junk Mailboxes in case email is sent there.

The drug test will be valid for 6 months and the Background check is valid for 36 months.

A PC meeting the System & Equipment requirements will be required.

Conduct Customer Service Assistance for Carnival Cruise line

Pay Scale: $7.64 - $13 per hour

(This amount will vary depending on the number of “intervals” provided by the client.)

Opportunities to complete weekly certification courses to maintain knowledge in client products and services are available.

Most Intervals Available:

• Monday - Friday

  • 9:00 a.m. - 10:30 p.m. ET

• Saturday & Sunday

  • 9:00 a.m. - 6:30 p.m. ET

• Special Servicing Requirements

  • 5 Hours (10 Intervals) are required on Saturdays, Sundays or a Combination of both

Peak Days:

• Saturdays, Sundays, & Mondays

Stand Out Traits:

• Have the ability to make a great first impression by being empathetic, and have a “CAN HELP ATTITUDE”

• Have active listening and problem-solving skills

• Ability to make the customer feel valued

• Ability to communicate effectively, clearly, and professionally

Key Responsibilities:

Serve on the front lines of the guest and Travel Agent partner’s experience

• Interact with guests and Travel Agent partners via phone, focusing on questions related to Carnival cruises, destinations, ship amenities, and many other pre-cruise-related items

• Provide consistent, high-quality support to all guests and Travel Agent partners

• Research, navigate, and locate answers to guests’ and Travel Agent partners’ questions and concerns

• Leverage Carnival’s website, internal web-based knowledge service, system tools, and other resources to independently respond to inquiries

• Document all calls, detailed resolution, and follow-up to actions

Additional Client Technology Standards:.

Dual monitors are needed

• A TV may be used as a second monitor if such contains computer connections (e.g., VGA, DVI, or HDMI.)

• A 32’ or larger computer monitor or Tv could be used in place of 2 monitors.

• Cell phone is required for secondary code verification.

• Connect to client systems using USB headsets, no landline required

  • Hardwired USB headset with noise-canceling microphone strongly encouraged.

Following the Submission of an Application, a Background Check and/or Drug Screening will be required. Please be sure to pay attention to SPAM and/or Junk Mailboxes in case email is sent there.

The drug test will be valid for 6 months and the Background check is valid for 36 months.

A PC meeting the System & Equipment requirements will be required.

Conduct Roadside Assistance support with Agero!

Pay Scale: $7.64 - $12 per hour

(This amount will vary depending on the number of “intervals” provided by the client.)

Opportunities to complete weekly certification courses to maintain knowledge in client products and services are available.

Most Intervals Available:

• Monday - Friday

  • 365 Days a year

  • 7 Days a week

  • 24 Hours a day

• Saturday & Sunday

  • 365 Days a year

  • 7 Days a Week

  • 24 Hours a day

• Special Servicing Requirements

  • 5 Hours (10 Intervals) are required on Mondays, Fridays or a Combination of both

Peak Days:

• Saturdays, Sundays, & Mondays

Stand Out Traits:

• Have the ability to make a great first impression by being empathetic, and have a “CAN HELP ATTITUDE”

• Have active listening and problem-solving skills

• Ability to make the customer feel valued

• Ability to communicate effectively, clearly, and professionally

Key Responsibilities:

• 24/7 service of inbound calls for roadside assistance and other serviec requests from client

• s customers and/or client account representatives for assistance with items such as:

  • A vehicle that won’t start

  • Flat tire(s)

  • Keys locked inside a car

  • Vehicle out of gas

  • Vehicle in an accident

Additional Client Technology Standards:.

• USB Hardwired Headset with phone-quality audio required

• Must maintain the most recent version of Windows 11 (Fully patched with no pending updates)

Following the Submission of an Application, a Background Check and/or Drug Screening will be required. Please be sure to pay attention to SPAM and/or Junk Mailboxes in case email is sent there.

The drug test will be valid for 6 months and the Background check is valid for 36 months.

A PC meeting the System & Equipment requirements will be required.